Questions on course structure, technical requirements, and testimonials.
During the first month of class, an instructor will be available to lead discussions and answer questions posted to the class forum. There is no need to be online at the same time as your classmates or instructor.
You will also have a Training Assistant to offer support for course-related concerns and technical matters.
All online classes are self-paced and classes are accessible 24 hours a day. We do have a suggested Study Pace for participants and your Training Assistant will send you reminders. All of the question and answer (Q&A), and discussions take place via email and are posted in discussion forums online. The course is available to you for 12 months: one month with assistance, and 11 months without.
Computers purchased within five years will generally have the processor speed and memory capacity to effectively access course materials on this website.
Learners will also need the following:
- Video card (minimum of 256 colors at 800 x 600 resolution
- Mouse
- Sound card
- Speakers
- 56k modem (for dial-up internet access)
Operating Systems
Most major single-user and multiple-user operating systems are supported:
- Microsoft Windows: Windows 7, Windows XP Home and Professional, Windows Vista
- Apple Mac OS X: 10.5 (Leopard), 10.4 (Tiger), 10.3 (Panther)
Browsers and Settings
For Windows-based users, Internet Explorer or Mozilla Firefox is recommended; Macintosh users are encouraged to use Firefox. Regardless of your choice in browsers, make sure your settings match those listed below:
Microsoft Internet Explorer (IE)
- Temporary internet files (every visit to the page)
- Default settings for security and privacy
- Medium security setting for the Internet zone
- Content advisor disabled
Mozilla Firefox
- Cookies enabled
- Cache enabled
- JavaScript enabled
Applications and Plug-ins
The following applications and plug-ins are required: Adobe Flash Player (7 or later) and Adobe Reader (7 or later).
Account with Username and Password
Users must have a GHGMI account to access online courses.
Pop-up Window Blockers
Pop-up window blockers should be disabled.
Firewall Settings
Firewall settings must allow streaming media from this website through Port 80.
Internet Connection Speeds and Data Transfer Rates
For users with dial-up modems (56k or faster), Internet connection speeds are affected by the quality of telephone lines and the variable connection speeds of modems.
If a broadband connection is used, there shouldn’t be any issues accessing course materials. There are no requirements for a high-speed connection, but a minimum of 768.0 Kbps download speed is recommended.



